Cradlestrategies LLC ("Cradlestrategies LLC," "we," "us," or "our") is a Limited Liability Company and licensed insurance agency located at 1605 Olympic Circle East, Apt 3, Fullerton, PA 18052. Cradlestrategies LLC is both our registered legal name and the name we do business under (DBA).
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, book an appointment, submit a form, or communicate with us by phone, text message, or email (together, our "Services"). By using our Services, you agree to the practices described in this policy.
1. Information we collect
Information you give us
- Contact details such as your name, phone number, email address, and mailing address
- Information needed to find insurance options, such as your ZIP code, date of birth, household size, current coverage, and preferred doctors, dentists, or prescriptions
- Appointment details you enter in our booking calendar
- Your consent choices, including SMS opt-in records
- Anything else you choose to share when you call, text, or email us
Information collected automatically
When you visit our website, we and our service providers may collect your IP address, browser type, device information, pages viewed, referring website, and the date and time of your visit using cookies and similar technologies.
2. How we use your information
- To respond to your inquiries and schedule, confirm, and remind you about appointments
- To review insurance options and help you apply for or enroll in coverage
- To send service updates, plan information, and, only with your consent, marketing messages
- To keep records of your consent as required by law
- To operate, secure, and improve our website and Services
- To comply with legal, regulatory, and insurance licensing obligations
4. Text / SMS messaging policy (A2P / TCPA / CTIA)
4.1 Program description. If you opt in, you may receive text messages from Cradlestrategies LLC, including transactional messages (appointment confirmations, reminders, and service updates) and promotional messages (marketing offers, enrollment period announcements, and educational content about health, dental, vision, Medicare, and supplemental insurance). We send these messages only with your explicit consent.
4.2 Consent. By providing your mobile number and checking the opt-in box, you provide express written consent to receive text messages from Cradlestrategies LLC, which may be sent using an automated system. Consent is not a condition of purchase and is collected through a clear, unchecked, optional opt-in checkbox.
4.3 Message frequency. Message frequency varies depending on your interaction with our Services.
4.4 Fees. Message and data rates may apply.
4.5 Opt-out. You may opt out at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
4.6 Help. Reply HELP for help, or contact us at [email protected] or +1 (610) 808-2579.
4.7 Mobile information sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information and consent records (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support of our Services (such as CRM, calendar, messaging, or compliance providers) is permitted only for the purpose of delivering those Services to you. Text messaging originator opt-in data and consent will never be shared with any third parties.
4.8 Carriers. Wireless carriers are not liable for delayed or undelivered messages.
6. How we protect your information
We use reasonable administrative, technical, and physical safeguards, including encrypted (HTTPS) connections and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. How long we keep information
We keep personal information for as long as needed to provide our Services, maintain consent records, and meet legal, tax, and insurance recordkeeping requirements. When information is no longer needed, we delete or de-identify it.
8. Your choices and rights
- Opt out of text messages at any time by replying STOP.
- Unsubscribe from marketing emails using the link in any email.
- Ask us to access, correct, or delete your personal information by contacting us at [email protected].
Depending on your state of residence, you may have additional privacy rights. We will respond to verified requests as required by applicable law.
9. Children's privacy
Our Services are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.
10. Third-party websites
Our website may link to carrier websites or other third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
11. Insurance and Medicare disclosures
Cradlestrategies LLC is a licensed insurance agency. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE (1-800-633-4227) to get information on all of your options. Not connected or affiliated with any United States Government or State agency. This is a solicitation for insurance. A licensed insurance agent may contact you.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. Continued use of our Services after an update means you accept the revised policy.
13. Contact us
If you have questions about this Privacy Policy or our data practices, contact us:
Cradlestrategies LLC1605 Olympic Circle East, Apt 3
Fullerton, PA 18052
Phone: (610) 808-2579
Email: [email protected]